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Outcome 03 · Loyalty & repeat business

Bring customers back.
And back again.

Loyalty programmes, email and SMS that turn first-time customers into regulars. The cheapest revenue you can buy is revenue from a customer who has already walked through your door.

Get my free loyalty plan ↗ See also: Win more bookings
GDPR-compliant consent from day one
The maths

One extra purchase a year per customer.

01 The customer signs upAt the table, the till or the booking - with valid consent. 02 The welcome goes outA benefit worth keeping that still fits your margin. 03 The customer gets a reasonA loyalty programme fitted to what you sell - not a standard discount. 04 The message lands rightTwo sends a month plus automated flows. 05 We measure the repeat rateHow many came back, and what they spent extra.

Most businesses pay twice for the same customer.

You spend money getting the customer in the first time. Then four months pass, the customer forgets you - and you pay to bring them back through an ad. It is the most expensive way to grow.

We build the system that remembers the customer for you: consent on the first visit, a reason to come back, and a message at the right moment.

Three pillars. One system.

Collect the customers. Give them a reason. Send the message at the right time.

CUSTOMER LIST01
COLLECTED
Collect the customers
So you own the contact - not the platform.
›Sign-up at the till, the table or the booking - with valid consent
›QR material designed and ready to print
›One single customer list - email and mobile
›GDPR documentation and opt-out set up properly
LOYALTY02
THE CLUB
Give them a reason
Not a discount. A benefit.
›A loyalty programme fitted to your business - stamps, points or perks
›A welcome benefit that makes signing up worth 10 seconds
›Birthday and milestone perks that run by themselves
›Calculated against margin before we put it live
CONTACT03
THE MESSAGE
Send the message
At the moment when it works.
›2 campaigns a month - email and SMS, written in your tone of voice
›Automated flows: welcome, repeat purchase and "we have not seen you in a while"
›Segmentation based on what the customer actually bought
›Monthly report: repeat rate, revenue per send and unsubscribes
Get my free loyalty plan ↗

The most expensive customer is the one
you have to buy twice.

The numbers we steer by

Loyalty is measurable. These are the four numbers we track month by month.

↑
Repeat rate
What share of your customers come back.
↑
Contacts on your list
How many you can reach tomorrow - without paying for it.
DKK
Revenue per send
What a single email or SMS actually brought in.
LTV
Customer value
What one customer is worth over a year, not over a visit.

Get a loyalty plan built on the customers you already have.

We look at your regulars, your repeat rate and your customer list on a 15-minute call and show you where revenue is hiding.

✓We look at your real repeat rate, not industry averages
✓You get the three campaigns we would send first
✓You keep the plan whether or not we work together
✓Everything is written in your tone of voice, not from a template
Get my free loyalty plan
Send
We call within 24 hours on weekdays. No obligations.

Questions about loyalty?

Markedine

We help businesses in Denmark win more bookings, more revenue and more returning customers with proven marketing systems.

kontakt@markedine.dk
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